Return and Refund Policy

Return and Refund Policy

At C.B. Scoops, customer satisfaction is our top priority. If you’re not satisfied with your order, we’re here to help.
Returns and Exchanges

• Perishable Items: Due to the nature of our products, we cannot accept returns on ice cream or desserts once opened.
• Defective or Incorrect Orders: If you receive the wrong item or a defective product, please contact us immediately at (781) 393-5959.
• Proof of Purchase: A receipt or order confirmation is required for any refund or exchange.

Refund Process
✅ Refunds will be processed to the original payment method.
✅ Please allow 5–7 business days for the refund to reflect in your account.
Non-Refundable Items

Custom orders and specialty cakes are non-refundable once prepared.
Gift cards and promotional items are not eligible for returns.

How to Request a Refund
Contact our team within 24 hours of purchase.
Provide order details and a reason for the refund.
We’ll review your request and provide a solution within 48 hours.
Customer Support
We value your business and want you to enjoy every visit. If you have questions, call us at (781) 393-5959 or visit us at 453 High St, Medford, MA 02155.